Computer problems fixed in Essex | iTEK IT Solutions Ltd

How to Connect

Click the button below if you have a Microsoft Windows computer for instructions

Windows Computers

1. Download Software (using relevant link on iTEK Connect Homepage)
the window below will appear (when using the Internet Explorer Browser)

windows-step1

A window will appear asking “Do you want to run or save this file?” > Click Save to download.

2. Run/Install Download

windows-step2

When the download is complete, open the downloaded .exe file, and click Run to open downloaded software.

3. Join Remote Session

Click on the button

windows-step3

4. Enter Remote Session Details

Enter your session ID as advised by telephone, below enter your name, and then click Join Session
When asked to become the presenter, click Yes/Allow

Click the button below if you have an Apple Macintosh computer for instructions

Apple/Mac Computers

1. Download Software (using relevant link on iTEK Connect Homepage)

Open “Show Downloads” and double-click the Mikogo-installer.signed.pkg file.

Downloads

2. Run/Install Download

Run the installation. Entering the password you use to log into your computer when prompted.

Installer_5

3. Join Remote Session

windows-step3

Click on the button

4. Enter Remote Session Details

Enter your session ID as advised by telephone, below this enter your name,
and then click Join Session

When asked to become the presenter, click Yes/Allow

computersconnected

Chris was really helpful setting me up for working from home – all done remotely, he was speedy, efficient and friendly. Highly recommend

Teresa, Gosfield

Chris, as always is innovative and ingenious. His customer care is second to none. Over the years I have presented him with a number of challenges and he has solved everyone with his usual charm and never makes me feel like an idiot!
I would not trust anyone else to help me with my projects and can vouchsafe for his discretion and dedication.

Jennifer, Great Sampford

“ITEK have been helping with our Mac queries for several years now. Chris has come to the house on many occasions, and has provided an excellent service. During the current corona virus situation, this involves communicating remotely, and yesterday he was able to solve a couple of issues this way, very satisfactorily.”

Helen and Nigel, Lamarsh

“When the country is going into lock down & just when I needed it most, My PC decided to also go into lock down and not allow me to access the files and e mails all of which I need to keep in touch with work and now even more importantly family.
Mr Dover then talked me through a process which allowed him to connect to my PC remotely and 20 minutes later all my PC problems had been resolved.
Many thanks ITEK”

Alec, Brentwood

“Just to say a big ‘thank you’ Chris for fixing my computer problem, doing the fix remotely was no problem, in fact it took only eleven minutes and quite painless.Shouldn’t have any more problems, but will be back on line if there are, a great service as usual, missed our little chats face to face while you fix things, but whilst this covid 19 is around it is a great idea.Thanks again,
Even paid for the fix on line too.”

David, Gosfield

“I had a couple of software problems and in the current situation did not want a home visit. Chris from Itek connected to my PC remotely and solved the problems. Thanks Chris. (5 stars)”

Ron, Colne Engaine

Hi Chris Just a quick note to thank you for fixing my computer by remote support last week. Sorry not face to face, but better remote support than nothing.

Trish, Castle Hedingham

“Thank you Chris for the excellent service remotely, well done in these tough times”

Ron, Sible Hedingham

“The service that Chris has provided has been invaluable to me. I’m not very IT literate, but he takes the worry away and I can just get on with enjoying the internet. Would highly recommend!!”

Diana, Great Notley